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Managing Changes to Visiting and Accompaniment in Care Homes: Preparing for a New Fundamental Standard

Tue, 10 Sep 2024

Virtual, Online

Follow the conference on X #visitingincarehomes

Following consultation, a new fundamental standard on visiting and accompaniment has been published by the CQC as part of their regulatory assessment and enforcement powers. This new standard aims to ensure that people who use these services are able to:

  • receive visits from people that they want to see

  • make social visits outside of care homes

  • be accompanied on appointments that do not require an overnight stay

“Everyone should work on the assumption that in-person visiting and accompaniment to appointments are possible. Providers must put in place any measures or precautions necessary and proportionate to ensure that visiting and accompaniment can continue to happen safely. These must be the least restrictive options and must be decided with the person using the service, and their family, friends or advocates where appropriate.”

Regulation 9A: Visiting and accompanying in care homes, hospitals and hospices, CQC 26th April 24

Join us for this full-day conference to ensure that you understand what is expected of you under these new regulations, so that you can ensure robust processes are in place for decision making surrounding visits and accompaniment. Throughout the day our expert speakers will lead you in sessions covering; what constitutes an exceptional circumstance, implementing and evidencing robust decision making, facilitating social visits, complaints handling and visiting in end-of-life care.

“Spending time with loved ones makes all the difference to the well-being of people in care homes and hospices. Of course, keeping people safe from infections is important, but this is about striking the right balance. We’re changing the law to recognise just how much visiting matters"

Care Minister, Helen Whately

“ …the introduction of legislation designed to protect visiting rights and maintain meaningful contact will limit the harm that isolation can cause."

Hilda Hayo, Chief Executive, Dementia UK

This conference will enable you to:

  • Be clear on the changes that the consultation on Regulation 9A: Visiting and accompaniment in care homes, hospices and hospitals

  • Understand how this regulation will link with other legislation

  • Be clear on the requirements of the new propose fundamental standard

  • Implement and evidence robust decision-making procedures in relation to visiting and accompaniment

  • Implement appropriate and proportionate precautions

  • Keep relevant evidence of decision making procedures

  • Understand what might constitute an exceptional circumstance that will limit visiting arrangements

  • Take into account the wishes of people using your service, including those who lack capacity

  • Understand how CQC will inspect this new fundamental standard and the enforcement action that will be taken upon identification of a breach

  • Make the appropriate arrangements surrounding accompaniment to appointments that do not require an overnight stay

  • Support service users to make social visits outside of the home, and understand where this might not be possible

  • Investigate and manage complaints from family, friends and people who use your services

  • Understand how to best facilitate visitation in end-of-life care and what your obligations are

  • Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Sarah Jane for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Voluntary sector & charities



Virtual Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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