This masterclass focuses on the importance of involving people and obtaining feedback in CQC-registered social care services. It provides practical strategies for engagement and using feedback to drive service improvements.
The masterclass covers the regulatory requirements and best practices for involving service users, their families, and staff in care provision. It explores various methods of obtaining feedback and how to effectively use this information to enhance service quality and meet CQC standards.
Understand the importance of involving people in CQC-registered services
Learn effective methods for involving service users, families, and staff
Identify key stakeholders for feedback collection
Explore various feedback collection techniques
Develop strategies for using feedback to drive service improvements
Understand how involvement and feedback impact CQC ratings
Learn to overcome barriers to involvement and feedback collection
Implement a culture of continuous improvement based on stakeholder input